Services / Returns & Cancellation Policy
RETURNS &
CANCELLATION.
This page sets out your rights when you buy goods or services from Simply Coded Limited, and how to request a return, refund or cancellation.
Draft for review. This page has been prepared as a starting point and has not yet been checked by a solicitor. Please have it reviewed before relying on it, particularly the sections on digital content and cancellation rights.
Physical goods
Where we supply a physical product — a dash cam, tracker, interface unit or similar hardware — you have a legal right to cancel most online and distance-sale purchases within 14 days of receiving the goods, without giving a reason. If you cancel within this period, we will refund what you've paid, including standard delivery, within 14 days of receiving the goods back or evidence you've returned them.
This right does not apply once a product has been installed and is no longer in a resalable condition, or where you've asked us to begin fitting during the cancellation period and expressly acknowledged that doing so may affect your right to cancel that part of the order.
If a product develops a fault, you're also protected separately under your statutory rights regarding faulty goods, in addition to (not instead of) the cancellation rights above.
Digital content — coding files, activation codes and remote work
Some of what we supply is personalised digital content tied to your specific vehicle — for example a coding file, an FSC/activation code, or work carried out remotely against your VIN. The law treats this differently from physical goods.
Because this content is prepared specifically for your vehicle, once we begin supplying it, your right to cancel that part of the order may be lost. Before we start, we'll ask you to confirm:
- that the vehicle details/VIN you've given us are correct;
- that you'd like us to begin work before the standard cancellation period ends; and
- that you understand this may mean you lose the right to cancel that specific digital content once work has started.
We'll confirm your order and these details by email so you have a written record of what was agreed.
How to request a return or cancellation
Contact us by phone, WhatsApp or email with your order details and the reason for your request, and we'll talk you through the options that apply to your specific order.
Pricing
Where we quote a fixed price, that price is confirmed with you before any work begins or any payment is taken. Where a service involves an ongoing subscription (for example vehicle tracking), we'll make clear what period is included and what happens when it ends, before you order.
Software, coding and warranty
Software modifications may be detectable and may be affected by future manufacturer updates. Manufacturer or dealer warranty decisions remain subject to the relevant warranty terms and the circumstances of your vehicle. If warranty status is a concern, please contact us before booking so we can talk it through.
Contact us
If anything here is unclear, or you'd like to discuss a specific order, get in touch — details are in the footer below.